Step 1: Tell Us About Your Return

Why do you want to return item(s)?
Want to add more details?
Thank you for providing details about your return. It helps us improve our shopping experience.

We will issue a refund for the full purchase price (including taxes) of any new or gently used item that you return within the returns window. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

Read Our Full Return Policy

Step 2: Complete Your Return

Print your slip

Print Your Label

Pack your items

Pack Your Return

Ship your items

Ship via USPS

Ship item(s) by: Return item(s) by: Courier will ship your items by:

We'll also send a copy of your return slip to: 

We'll also send a copy of your return label to: 

Send to another email address.

We can send a copy of your return slip by email.

We can send a copy of your return label and tracking information by email.

Thanks! We’ll send a copy of the return label to: 

Thanks! We’ll send a copy of the return slip to: 

Read Our Full Return Policy
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For returns shipped before October 13, track here
RETURNS & EXCHANGES
Sephora.com purchases can be easily returned for FREE (no return shipping or handling fees) if you use our pre-paid return shipping label. We will issue a refund for the full purchase price (including taxes) of any new or gently used item that you return within the returns window. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

Sephora.com is unable to offer exchanges by mail. Please visit a Sephora store.

Read Our Full Return Policy
GIFT RETURNS

Please call 1-877-SEPHORA (1-877-737-4672) before returning the item to ensure the gift is credited to your account.


If you have questions and would like to contact us about your return, please call Customer Service at
1-877-SEPHORA (1-877-737-4672) or email us here
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RETURNS

1. Choose Your Items

2. Review Your Return

3. Complete Your Return

Contact Info
You will receive a text and e-mail when your courier is dispatched.
First Name
Last Name
Phone
E-Mail
Pick-Up Location EDIT
Add Details
Return Summary EDIT
Return Method (Courier Pick Up)
Free
Estimated Refund*
*This is an estimate. Actual refund is subject to applied discounts, tax, shipping costs, and item condition.

Your pick up request has been confirmed!

We will send you a text when your courier has been dispatched. In the meantime, checkout this video from the GapKids collaboration with Ellen DeGeneres!

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